|GENERAL TERMS AND CONDITIONS FOR CAR HIRE WHAT’S INCLUDED IN YOUR CAR HIRE PRICE
All rates are fully inclusive of unlimited free mileage, insurance*, collision damage waiver (CDW)*, Theft Waiver*, Airport Surcharges (where applicable), Breakdown Recovery and all local Taxes.*Excesses apply – Please refer to paragraph entitled CDW Reimbursement Excess Insurance below.
WHAT’S NOT INCLUDED IN THE PRICE
Petrol, personal accident insurance, special request items and where applicable young driver surcharges and additional driver charges. All costs payable locally. Please note that there are some insurance exclusions. Any additional charges payable on arrival are subject to local VAT at the prevailing rate in that country.
PERIOD OF RENTAL/DAILY RATE CALCULATION
Prices displayed are based on a full 7 day rental. In most destinations the minimum period of hire is 3 consecutive days. Shorter durations may be available, please check with Croatian Villas. In all cases, for rentals of less than a week, the daily rate is 1/5th of the weekly rate. For rentals longer than a week, the daily rate is 1/7th of the weekly rate. Hire periods are calculated on a 24 hour basis. After vehicle collection, extensions to the hire period will be charged by the local car hire company at the local daily rate (which may be considerably higher). It may be possible to extend your hire by calling Croatian Villas who will endeavour to make the extension to your rental at our low pre-booked rates although we cannot always guarantee this. Please note that missed return deadlines will be charged locally. No refunds will be issued for vehicles returned early.
If you are collecting your car at the airport, it is imperative that Croatian Villas are given your correct outbound flight number and estimated arrival time. If this is not known to you at the time of booking your car, please ensure that you inform Croatian Villas at least 7 days prior to departure. If we are not provided with the correct flight information in good time, no responsibility can be accepted or compensation allowed for a failed rental.
DELIVERY AND COLLECTION
Collection of your rental vehicle is normally at the airport or at the local car hire company’s office. In some locations deliveries are available. Where clients require their car to be delivered to their accommodation or to meet them at a ferry terminal, full details of the address and time of delivery must be given to Croatian Villas at the time of reservation. In the case of meeting a ferry we must be advised of your ferry departure point, the date and time of arrival at the named ferry terminal and the name of the ferry company that you will be travelling with. In some cases, a delivery and/or collection charge may apply. Please speak with Croatian Villas for further information.
OUT OF HOURS CHARGE
Croatian Villas is happy to arrange for your vehicle to be available at the airport outside of working hours. However, in some cases, this will attract an ‘out of hours’ charge, details of which will be given to you at the time we are informed of your outbound flight details. This charge may apply to both your outbound and return flights. Please also note that should your flight be delayed, causing collection of the rental to fall within ‘out of hours’ times, this charge will also apply.
DEPOSITS AND PETROL
Most car hire companies require a deposit, which varies by destination, to cover petrol in the car and other charges incurred during the hire. A valid major credit card can be used in most locations and must be in the name of the lead driver. Cash deposits are rarely accepted. Cars are normally supplied full of petrol and must be returned full, however this depends on the individual supplier, your voucher will provide information relating to petrol charges.
The minimum age for renting a car is 21 years old. The maximum age for renting a car is 70 years of age although older drivers may be able to rent a car subject to paying a surcharge locally. Please speak with one of our staff for details.
Charges may apply for additional drivers in certain locations, payable locally. Please speak with one of our staff for further details.
NUMBER OF PASSENGERS
Our vehicles are insured for a maximum number of passengers. Please ensure that you choose a vehicle suitable to the size of your party.
PERSONAL ACCIDENT INSURANCE (PAI)
This optional insurance may be covered by your holiday insurance (check before you travel). If you require PAI, it can be taken out locally on collection of your hire car.
One-way rentals must be confirmed in advanced and are free of charge between car rental offices in Croatia. One ways between Croatia and other countries may be possible for an additional charge. Please speak with one of our staff for details.
Child seats: these are mandatory in most countries and must be requested at the time of booking, however we cannot guarantee availability and recommend that you take your own. Roof racks, ski racks, snow tyres and snow chains are available in many locations but must be requested in the UK. No guarantee can be made regarding special request availability.
The costs and conditions of all incidental items payable locally are subject to local tax.
Drivers must produce a full Driving licence held for at least one year. The licence must be presented with a passport or an acceptable national identity card. Please inform our staff of any endorsements on the driver’s licence as in some instances a rental may be refused with certain types of endorsements. No refunds will be issued for rentals aborted early due to non-production of a driving licence on non-disclosed endorsements. Faxed or photocopies licences are not accepted.
The rental voucher must be presented when collecting your pre-booked car hire. Croatian Villas cannot be held responsible for rentals rejected if a voucher is not presented. It is advisable to retain your rental documents and receipts for a minimum of 28 days after your hire has ended.
Croatian Villas cannot guarantee a particular model or make of vehicle. The vehicle on your car hire voucher is for guidance only and the right is reserved to substitute it with another similar or upgraded vehicle. If you are dissatisfied in any way with the standard of vehicle given to you, you must inform the local car hire company immediately so that they are given the opportunity to correct the problem locally. It is difficult to assess any issue raised regarding the standard of your rental on completion of the hire. Any complaints made must be placed in writing. Croatian Villas cannot accept any liability where this procedure is not followed.
MECHANICAL DIFFICULTIES /ACCIDENTS
In the event of any mechanical difficulty or accident involving your rental vehicle, it is imperative that details are reported to the local car hire company straight away. You should also notify the local police in the case of accidents or acts of crime against the vehicle and a police report should be obtained. You should also obtain full details of any third party involvement. Authority to repair or replace the vehicle must be obtained from the local car hire company supplying your vehicle and whose name and address appears on your voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed.
CDW REIMBURSEMENT EXCESS INSURANCE FROM £49 PER ANNUM WITH insurance4carhire.com
Purchasing The CDW Reimbursement Excess Insurance with insurance4carhire.com will cover you for any excess amount incurred resulting from: Accident to the rented vehicle Theft of the rented vehicle Damage to windscreen, Tyres and Undercarriage. You may be charged this excess by a local supplier, but can reclaim this on your return providing you complete a claim form obtainable from insurance4carhire.com Amount of coverage provide: £2000 in any one incident A maximum of £3000 in any one year. Full details of this insurance coverage including purchasing this insurance coverage can be found by visiting the car hire page on the Croatian Villas website.
PROVISION OF VEHICLES
Please note that car hire companies can refuse to supply a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such cases, your contract with us is rendered null and void and we will have no further liability to you.
Restrictions may apply when crossing country borders. Please advise us at the time of booking if you plan to drive the vehicle out of the country from where you collected your vehicle from. Additional insurance charges may be applicable.
Booking amendments will be subject to a £15 amendment fee.
All cancellations must be made in writing, e-mailed to email@example.com or faxed to 020 8888 0456. Vouchers must be returned. Cancellations will take effect from the date received by Croatian Villas. If for any reason you need to cancel your reservation, the following cancellation charges will apply.
More than 56 days prior to car collection———- Loss of deposit
55-43 days prior to car collection —————–50% of total cost
42-29 days prior to car collection —————–65% of total cost
28-15 days prior to car collection —————–90% of total cost
Less than 15 days prior to car collection ———-100% of total cost.
All bookings are subject to the above terms and conditions and are confirmed when a deposit or full payment is received. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Croatian Villas and clients except for those terms implied by law whose application is mandatory.
The client acknowledges that in making a booking it does so only on the basis of the material contained on the Croatian Villas website and in any other documentation issued. All other statements or representations made by Croatian Villas, its’ employees or agents are of no effect unless confirmed by us to the client in writing.
Croatian Villas sources vehicles from various car rental companies/car rental brokers and a contract will be taken with the car hire company supplying the car. Clients will then be subject to the terms and conditions of that contract and the laws of the country where the rental has taken place.
Croatian Villas reserves the right to levy any government increase in local VAT or change in the law which results in additional cost that may be introduced after confirmation of the car hire.
Croatian Villas accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines.
Croatian Villas’ liability to the client for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, or any other cause, shall not exceed twice the invoiced price of rental of the vehicle concerned provided that nothing in this clause shall limit Croatian Villas’ liability for death or personal injury caused by its negligence.
Croatian Villas will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The client will indemnify Croatian Villas against this in respect of such claims.
The client is responsible for or parking and driving violations.
From time to time we may establish links from the Croatian Villas website to other sites which we feel would be of interest to customers planning a villa holiday. Croatian Villas would like to make it clear that we are not responsible for the actions or content of these websites. It is your responsibility to check the status of these sights.
This list is not exclusive.
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